Frequently Asked Questions

Why should I have my carpets cleaned?

Rug experts say you should vacuum your carpets at least twice a week and clean them every 7-10 months to protect the carpet fibers from abrasion, staining and damage from dirt particles. Routine cleaning also limits allergens and dust mites. No one wants their loved ones exposed to a surface that may be harmful to their health.

Can I clean my rug myself?

We are professional cleaners, we clean over 200 rugs a week. We have the knowledge and experience to deal with many stains and unique problems different rugs may have. We also have available the correct tools (equipment, solutions, procedures) to thoroughly clean your carpet.

Do you Pick up/Deliver?

Yes. Pick-up/Delivery to all of CT! We travel to every corner of the state on a weekly basis. Cleaning time is usually 1 Week.

What is the difference between a stain and a spot?

The 2 words are usually used interchangeably but they mean two very different things.
A spot is something that is removable such as mud/dirt, oil (depending on the type of rug), gum, crusty substances, etc.
A stain is permanent, but can be lightened.
The most common stains are:
- Food coloring (often made of the same synthetic substances as rug dye, YUMMY)
- Urine (can either add color or remove color, and often make dyes run. The yellowing effect can be lightened, the color loss and dye-run is permanent.)
- Furniture wood stains (often transfer to rugs from spills or urine on furniture running into the rug, Hard to identify as permanent without cleaning.)
- Shoe polish stains
- Ink stains
- Hair dye stains
- Make-up stains
- Paint stains
There are others but those are the most typical. Many spot/stains are dependent on the type of rug, as well as treatment of the incident by the owner.